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 Last updated: 20th February 2023

·       What is the warranty and how long does it last?

12 months from the date of purchase.

Suppose a manufacturing defect occurs in your Ooka device during the warranty period. In that case, we, as the manufacturer (and the guarantor) will replace the defective device with an equivalent item free of charge.

·       Territorial scope

This warranty is only available to customers in the United Arab Emirates.

·       How to make a claim

If your device develops a fault, we would encourage you to first look for any obvious reasons for the fault and consult the user manual or the FAQ section  

If that doesn't resolve the issue, please contact our Customer Services team who will be happy to help. You can contact them by emailing or via the Live Chat on the website.

Please be ready to quote your device’s serial number (You can find it on the bottom of your packaging and below the OOKA base device) and the date of purchase when you contact us.

·       What the warranty won’t cover

Please note that the warranty won’t cover defects due to:

-          Normal wear and tear - including cosmetic damage such as chips, scratches, or dents where the function of the product is unaffected)

-          Improper or abusive handling

-          Failure to follow the manufacturer’s instructions of use

-          Attempts to repair the product by yourself

-          Accidental damage – for example, if you drop the device. You may find that this type of damage is covered by your household contents insurance policy if you have one

It also won’t cover:

-          Repair costs caused by external factors such as fire, theft, and weather (including rain damage)

-          Consumables such as batteries, fuses, light bulbs, etc.

-          If the product has been used commercially or for business purposes

-          Any loss suffered as a result of not being able to use the product or any loss over and above the purchase price of the original item

-          Servicing, inspecting, or cleaning of the product,

-          Your legal rights. This warranty does not affect your statutory rights but rather extends them.