HELP AND FAQs
Got Questions? Explore Our FAQs
In comparison to traditional shisha, OOKA is convenience personified. It is a charcoal-free shisha that requires no charcoal at all, utilizes an advanced pod-based system that delivers the ideal shisha flavor, and can be enjoyed in just 5 minutes. On top of that, OOKA is also portable and easy to assemble.
a) If OOKA is awake (the battery lights are on), press and hold the power button until you hear a beep.
b) If the device is asleep, press the power button to wake it up, then press and hold it until you hear a beep.
Watch the "Easy Steps to Start My Session" video to know more.
OOKA can be paused for a maximum of 10 minutes.
When your session ends, OOKA will automatically switch off with red flashing lights indicating that the device is hot and you should handle it with care. Once you see the red lights turn off, you should remove the flavor pod, clean it, and store your OOKA. Watch the “Finishing Your Session” video to know more.
When fully charged, the 4 battery LED indicators will be white.
It lasts between 3 to 4 hours, depending on atmospheric conditions.
In contrast to traditional shisha kits, wait for about 10 seconds between each puff to generate bigger clouds.
If your device stopped during a session and the Portal ring remained solid red for 20 seconds, followed by the battery LEDs flashing, it means that your device has overheated. For safety reasons, the device has switched off. Do not remove the OOKA pod. Let the device cool and start again later.
OOKA will beep rapidly, and the Portal ring will flash red for 10 seconds before switching off. If the lid is closed within 10 seconds, your shisha session will resume. Do note that even if your device has switched off, you may continue your remaining session by turning it back on.
Always remove used OOKa pods and clean your OOKA after each use. If you’re experiencing stale flavors, gently blow down the hose to expel it. You can also change your OOKA seals by using the spare set included.
If your OOKA is switched on and the Portal lid is open, the Portal ring will flash white to indicate that an OOKA pod should be inserted.
The Portal ring will flash red to indicate that it is cooling down. OOKA will enter sleep mode when the device is fully cooled.
This indicates that no flavor pod has been detected, the device has not been able to detect the “recipe” chip, or a used or non-genuine pod has been inserted. Either insert a new pod and/or make sure it is properly aligned in the Portal so the device can read the “recipe” chip.
This means that the pod cannot be paused, and your session will continue. If the pause function is activated, the Portal ring pulses purple.
If pause mode has not been exited before the pause timer runs out, OOKA will go into cool-down mode. The next time it starts up, it will continue the previous session unless you remove the current pod and insert a new one.
In this case, OOKA will beep rapidly, and the Portal ring will flash red for 10 seconds before switching off. If it’s placed upright within 10 seconds, you can continue the session. Do not continue or switch on if the device is cracked or water has entered the device. Contact our customer care team to get help. If the device switches off, you can resume your session as long as it is safe to do so by switching the machine back on.
- To enter “travel mode”:
- Disconnect your OOKA from the PSU
- Open the Portal lid
- Press and hold the power button. The Portal ring will turn solid green; after approximately 15 seconds, when it starts to flash, release the power button and close the Portal lid.
OOKA will be in “travel mode” and the power button won’t work unless you connect OOKA to the PSU and charge it to “wake it up”.
OOKA is shipped in “travel mode” to prevent it from accidentally switching on during transit. Connect your device to the PSU and a wall socket to “wake it up”. Try a different wall socket if it still doesn’t power up. Alternatively, check if your battery is fully charged. If the green LED light illuminates, but OOKA doesn’t power up, charge it for 4 hours before attempting to switch it on again.
Yes. Use the airflow adjuster on the pipe to change it to your liking.
If you’re switching off halfway through your session, remove the pod, but remember to reinsert it to continue enjoying your remaining session. If you insert a new pod, you will lose the remaining session on the pod you have removed.
There are two ‘freshness’ seals on the OOKA pod, one on the top and one on the bottom. Simply peel and dispose, then insert your pod.
Yes. Without it, your OOKA device will not work properly.
Each flavor pod delivers one session.
Each session can last up to 70 minutes, depending on your usage.
Please remove the pod as soon as the session ends. This will ensure easy cleaning of your OOKA device after each session.
If you don’t remove the shisha flavor pod in the OOKA device after your session, there is a chance it might get stuck. If that happens, please use the tongs to remove the OOKA pod. Remember, please do not force the lid open.
Watch the “OOKA: What to do if the lid does not open” video here to learn more.
While there is a pause function to ensure you can make full use of your pods, they are not reusable and will not work if inserted for a second session.